University of California

Dairies adopt TQM to improve milk quality and food safety


John H. Kirk
William C. Sischo
Donald J. Klingborg
Marit Arana
Gerald Higginbotham
Denise Mullinax
Tom Shultz

Authors Affiliations

J.H. Kirk is CE Veterinarian, College of Veterinary Medicine, Veterinary Medicine Extension, UC Davis; W.C. Sischo is Assistant Professor of Production Medicine and Reproduction, College of Veterinary Medicine, Veterinary Medicine Extension, UC Davis; D.J. Klingborg is Director, Veterinary Medicine Extension, UC Davis; M. Arana is Area Dairy Advisor for Sacramento and San Joaquin counties; G. Higginbotham is Dairy Farm Advisor, Madera and Fresno counties; D. Mullinax is Dairy Farm Advisor for Merced and Stainislaus counties; T. Shultz is Dairy Farm Advisor for Tulare County.

Publication Information

Hilgardia 53(3):33-35. DOI:10.3733/ca.v053n03p33. May 1999.

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In an effort to manage antibiotics and prevent residues in meat and milk, the principles of Total Quality Management were applied to dairy farm operations. Six California dairies participated in the National Dairy Total Quality Management Program, which included dairies in 30 states. Dairy producers, their veterinarians, the UC Cooperative Extension dairy farm advisors and Veterinary Medicine Extension veterinarians collaborated during the study. During the project, all six dairies developed written treatment plans to assure that drug withdrawal deadlines were being met. Most of the participating producers judged the management protocols, treatment protocols and treatment records to be “very useful” or “somewhat useful.” Perhaps the greatest benefit was increased communication between the dairy management and its workers for a better understanding of what was expected of each worker and who was accountable.


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Kirk J, Sischo W, Klingborg D, Arana M, Higginbotham G, Mullinax D, Shultz T. 1999. Dairies adopt TQM to improve milk quality and food safety. Hilgardia 53(3):33-35. DOI:10.3733/ca.v053n03p33
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